| Category: | Cámara a Cámara |
| Question: | Why is my model's audio or video delayed or out of sync during a Cam2Cam session? |
| Answer: | Due to the global aspect of our service of both model and customer, variables affecting internet connections, and the process of transcoding the model's broadcast stream over our system, you should expect a 3 second variance at this time. As we continue to add servers, expand our reach, and adjust our system, you can expect less of a delay. If you're experiencing serious delays during a Cam2Cam session, then switching to the Nano player should improve it. Mouse over the player-type button in the bottom left corner of the model's video stream (just above the volume slider) and select the Nano icon. If you find that there is still a significant delay while using Nano, then select a lower resolution. This will relieve some of the congestion created by high bitrates. If you find that even at a low resolution, the delay is too significant due the distraction of hearing your own voice through the model's video stream, then request that the model lower the volume of his/her speakers so you have less potential to hear yourself. If serious latency problems persist, please do a speed test, take a full screen snapshot, and then contact our Customer Service team for analysis. |
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